"Millennium were referred to the family by our mother's financial advisers who were assisting with financial arrangements in the lead up to her move into aged care. Not having prior experience with the aged care space, it was great to meet Dana at Millennium who was extremely helpful both in breaking it all down as well as helping us find just the right type of care accommodation that would suit mum."
SM, NSW, December 2018
"Our consultant, Margot Sawyer, was exceptional. She was efficient, helpful in helping to negotiate the complications of age care finance/ funding/ Centrelink. As my parents needed accommodation as a matter of urgency and they preferred to be kept together, Margot found a place for them very quickly in the same facility. It took a lot of the stress off us."
KL, VIC, November 2018
"Great service, prompt"
Jen, VIC, October 2018
"The professionalism, respect and level of care in which everything was dealt with gave confidence in making such an important decision. This is something that would be extremely difficult for most of us and to have a company such as yours (supporting) relieves the anxieties and provides a level of comfort that perhaps would not exist if faced with this on your own."
David, NSW, October 2018
"The aged care process is a nightmare and having Margot help us through the process was invaluable. Her knowledge, communication with us and professionalism were exceptional. I know we wouldn’t have achieved the excellent outcome without her. Without her knowledge we wouldn’t have been aware of the existence of Pathways Cronulla Pines."
Elizabeth, VIC, September 2018
"The Age Care sector is difficult to navigate for the uninitiated and utilizing the assistance of your service put us all at ease. Working with Dana was comforting at a difficult time."
Alison, VIC, September 2018
"I believe the Aged Care system is complex and difficult to negotiate, especially at a stressful and time-critical occasion such as we were faced with. Having a knowledgeable, committed and compassionate person to help negotiate the system was invaluable."
Gail, VIC, September 2018
"We were pleased with the professional, prompt, friendly service Dana provided, and her kind follow up's regarding issues we may have been experiencing, always asking if she could assist in any way."
Jean, QLD, August 2018
"I would refer you as I have been very, very satisfied with the service that I received from Gaynor"
DG, VIC, July 2018
"It was such a relief to be given realistic options so immediately and comprehensively when we needed them."
TT, VIC, June 2018
"Very professional, competent and knowledgeable service."
MC, VIC, June 2018
"Prompt, efficient, caring, informative and empathetic support."
LS, QLD, June 2018
"Very helpful, professional and compassionate."
William, NSW, May 2018
"The system is quite complex as well as forms etc. It was most helpful to have a person to explain the system, help with the forms and negotiate with the facility. It is a stressful and confusing time when one has to find care for a loved one."
AP, VIC, May 2018
"You know your stuff and make it easy for us."
Phil, VIC, May 2018
"Prompt and courteous. Made it sound simpler, explained well."
LW, WA, April 2018
"Completely satisfied with service. Jenny was fantastic. After the first meeting with Jenny, I walked away with a weight off my shoulders and within a few days it was all sorted"
DS, WA, April 2018
"I cannot speak of Noreen highly enough: She was consistently polite, responsive and generous with her time. She made a difficult time for me and my family less stressful and more manageable"
Diana, NSW, February 2018
"The time spent with Margot was an absolute pleasure. She made difficult things seem easy and nothing was too much trouble. I will be telling everyone about her".
WS, NSW, January 2018
"I didn't have the knowledge or time to work through aged care options including the forms and finance. Margot explained everything clearly and made everything simple for us. It was a very emotional time and having a guiding hand was wonderful."
GS, WA, January 2018
"Efficient and professional service. The consultant showed true commitment and understanding. She kept us up to date at all times and went out of her way to get us the best possible outcome. She was amazing."
WA, November 2017
"Jenny our consultant was very understanding and thorough. We were in a difficult situation and we were able to get Mum placed in a lovely facility very quickly. She was able to streamline the process by dealing with paperwork and arranging appointments which was a great help to us."
Noel, VIC, October 2017
"Jayne Maini was excellent to liaise with and her advice, guidance, assistance, care and diligence was outstanding for my two sisters and me".
Judy, WA, September 2017
"Jenny Bell was exceptional and very caring. She was patient and showed empathy."
CD, VIC, September 2017
"We felt very comfortable discussing our situation with Jayne and also that she understood our issues and provided us with the answers and in a manner that we could understand."
Clive, WA, August 2017
"Very professional and efficient service that simplified quite a complicated process. Very good result in regards to quick placement too."
Maree, VIC, August 2017
"Millennium is the equivalent of having a guardian angel guiding you through the incredibly difficult and confusing maze of finding and selecting the very best care facility, that will suit your loved one's special needs and requirements.
I don’t believe it would be possible to improve upon the truly excellent service consistently delivered by the kind, caring and professional Jayne Maini."
Jane, NSW, August 2017
"Margot was very professional. She had a very good understanding of my mother’s needs. She was very kind and talked to mum respectfully. I was very impressed in her knowledge of the process. She made this whole process very easy for me and my family. I cannot think of any way you could improve your service. We had a smooth journey in the little time it took Margot to find mum a place to live. It was a positive experience from beginning to end."
Julie, VIC, August 2017
"Jane took all the leg work away which I didn't have time to do. She provided me with a shortlist of properties which met my criteria and reduced the time spent to a minimum, whilst achieving a positive outcome for all. I couldn't have asked for better."
Ingrid, QLD, August 2017
"Gaynor was a great communicator, very friendly and knowledgeable. She listened to what we needed and wanted and always followed up effectively. We couldn't have asked for better."
Sue, NSW, August 2017
"Dad has settled in really well. The staff are all so lovely & he is the happiest we've seen him for ages. We can't thank you enough for recommending such a great place. It's so comforting to know he's so well looked after & so content."
Maureen, NSW, July 2017
"We would all like to thank you for finding the placement for Mum and Dad and let you know how appreciative we are of how easy you have made what appeared to us as an almost impossible task at the time given our requirements and Mum & Dad’s financial situation. We are all grateful that Teachers Mutual Bank have provided this service and that we were fortunate to have you assisting us in what is a very difficult process."
Joey, NSW, July 2017
"I am thankful and grateful to you for all your help. Thank you for your prompt action and quick turnaround. The family is very impressed with your service and the home you found for my Mother-In-Law. This has been a challenging time and what you have done for us saves relationships - not just me, but the whole family. I will definitely recommend you to anyone who needed placement services."
Allison, WA, July 2017
"I appreciated the efforts Noreen made to get to know and reassure my parents. Once they felt they could trust Noreen the process was much more comfortable for them."
MM, QLD, July 2017
"Gaynor is kind and helpful and put up with my stress and worries in a competent manner".
CW, WA, June 2017
"Jenny talked us through the paper work and explained to us if we didn’t understand anything. She was in touch when she said she would and got us a place for mum."
O'Shea Family, NSW, March 2017
"A warm thank you for all the help and support you provided while we moved Mum into care. It really was such an emotional time for all of us, so it was a great help to be able to have the correct information to assist our decisions and your level headed and calm input. Without your assistance (and patience!) we would never have been able to get any sort of clear understanding of how the aged care financial processes all work."
JT, VIC, February 2017
“Dealing with Jane was a delight. She was kind, caring and extremely professional. Emotional time for us and Jane was very supportive and understanding. Lovely manner.”
Barbara, VIC, January 2017
“Thank you for the excellent service you have given to me on behalf of my sister for her entry to a suitable Aged Care Facility. There were certain personal difficulties for myself which I needed to overcome and Karen was very tolerant in recognising these difficulties. If and when it comes the time for myself and or my husband for the need for such a change in our lifestyle, I will have no hesitation in seeking your assistance again.”
Michael, VIC, October 2016
“The service offered by Millennium is a “one stop shop” that offers associated contacts as well as my requirement to identify suitable accommodation for both my parents. This service saved time, provided guidance and reduced stress during this period. The advice offered was accurate, balanced and professional.”
Lisa, VIC, August 2016
“I was at the end of my tether when it came to finding a place for my father because places that had vacancies were rejecting him without telling me the truth about why. But from my initial contact with Jayne I felt reassured and hopeful and she delivered on every undertaking that she made”
Lynda, NSW, July 2016
“Mum certainly is very happy and seems to be involving herself in the activities. She loves her room and the way it is set up. She has had quite a few visitors and many regular phone calls which suits her because she enjoys the phone”
Robyn, QLD, March 2016
“External help is needed to navigate through the order of things that need to be completed by the family seeking residential aged care for their loved one. When families are emotional, help from a consultant takes a lot of stress off the family; someone thinking clearly and emotionally detached while still being caring, detailed and helpful. It was great to have our consultant set up appointments to visit facilities we had submitted applications to.”
Glenn, WA, January 2016
“You took the strain of looking for a home for our Mother off our shoulders. I was particularly happy because Jenny instilled confidence things would be done right. We thank you very much.”
AD, VIC, December 2015
“Finding mum an aged care facility that was perfect was so hard for us especially amongst everything else that was happening. You made it so easy and both Karen and Jane were so caring and amazing to work with. The home they found for mum was better than we could have ever imagined and my family and I will be forever grateful! Thank you so much, what you do for families is amazing!”
John Flynn Hospital Discharge Planners, QLD
“It’s great when a patient engages Millennium to assist them with their aged care placement. It gives us peace of mind that the patient will have an optimum outcome and that the process will be quick and efficient, which frees up our acute beds effectively.”
John Flynn Hospital Social Workers, QLD
“Millennium are a great contact to have in regard to all aspects of aged care. They have such extensive knowledge of the industry, are always happy to help with any questions and are fantastic as an avenue for networking with other service providers that we may not have be aware of.”
Satisfied client, WA.
“I had no idea where or how to start looking for the appropriate facility, let alone what paperwork was required. It made my job sooo much easier.”
“It was a load off my mind having someone do the ground work for us. Dana was professional and handled our family with sensitivity and understanding.”
“Professional, caring and very efficient. The best consultant I have ever hired.”
“If there was anyone I knew who was needing to place an aged parent in an aged care facility, I would recommend your company’s services, advising the service as excellent as it simplifies a complex, time-consuming process for the family.”
“I was extremely happy with Margot’s professional and caring attitude to our situation. I felt confident that she understood what our needs were and she is a friendly, warm person which is very comforting when you are searching for a nursing home.”
“My brother Bernard and I felt an instant rapport with Dana. We found her to be sympathetic to our plight and acted promptly on our urgency to find permanent care accommodation asap which we found particularly challenging as we both live 2 and 3 hours from Melbourne. Dana was very clear and honest about the new Government changes in aged care costings and how they operated. She referred us to an aged care financial advisor who was professional and up to date with knowledge on aged care/disability. Dana had a good grasp of my brother’s personality, disabilities and care requirements even without meeting him. Everything Dana did was quick, direct and always with good communication. Thus, within days she had found a perfect solution for our brother who was at a stage of struggling to cope on his own at home. For the family to know he’d well cared for by trained staff brought us tears of joy! We are very grateful to Dana and the service from Millennium that lifted an enormous burden for the family! Thanks Dana and thanks Millennium!”
“First class treatment of my mother”
“Good, knowledgeable, timely advice”
“I found your service to be very professional and efficient which was important to me as Dad was in hospital and I was being put under a lot of pressure to find a facility for him. It was particularly reassuring to be able to rely on your knowledge of which facilities have a reputation of providing a high level of care. Your efficiency was however also nicely balanced with a strong sense of humanity which I also greatly appreciated.”
“Selection to look at facilities and being accompanied by a Millennium staff member was very reassuring and forward planning of inspections on our behalf was welcomed.”
“The consultant took the time to explain all the procedures and assisted with all the paperwork needed to place my mother in the appropriate care facility. She made a very upsetting and painful decision, easier to navigate.”
“Liz was terrific on my first phone call. The professional and courteous way both my father and I were treated and the fact that we had a decent outcome within a short time would allow me to refer your services. Mum and dad are very settled, well cared for and happy.”
“From my very first conversation with the delightful, cheerful Liz, I knew I had found the perfect company to help me find a place for mum. It was so lovely to receive support and understanding from all the staff and of course Margot Sawyer, who found the perfect, low care accommodation for mum, close to me in Sydney.”
“Dad, myself and mum all felt comfortable with Jayne Maini and would not want to look any further for assistance. We now feel assured of a better future.”
Very satisfied client, VIC
“This is a very important service, and I simply don’t know of any other consultancy in age-care placement who will do their job as promptly.”
“Knowing what was the right thing to do for my ageing and frail mother was quite a heart wrenching and stressful time. This is where Millennium was a God send. I would like to thank Millennium for everything. Their professionalism, empathy and knowledge made this whole process easy. I have no hesitation in recommending Millennium to anyone who is needing help with this very difficult decision.”
“Thank you so much for your assistance, it has made it so much easier. We really appreciate it.”
“Millennium helped me every step of the way in finding the perfect place for mum when it became time for her to move from her own home. And Millennium’s attention to detail in all stages of the process helped make the move itself a great success. With their sound, clear and caring advice, I recommend Millennium highly. I was singing your praises to a friend again this evening.”
“Thank you so much for all your wonderful and caring support in assisting mum and I to find a lovely nursing home for dad. Nothing was too much trouble and we appreciate your compassion and advice. You have lifted a weight off our shoulders.”
“Earlier in the year I was faced with the daunting news that my mum was no longer able to live at home. My husband suggested I use and agency to help out, even though there would be a cost involved, it would be worth it on the long run. Our dreams came true and we were instantly relieved with the biggest decision of our lives taken care of so quickly. We would not have found this place if it wasn’t for the services of Millennium Aged Care Consultants, and I cannot highly recommend them enough for the excellent help they provided. Thanks heaps to Millennium for all you did to help our family, I could not have done it alone.”
“Millennium have been working with me through thick and thin in order to find a great outcome for our family. At times they have had to “talk me off the ledge” as it, at times seemed all too difficult to achieve our ideal outcome. But through some extremely stressful and anxious times, they always provided a calming influence that only sound knowledge and experience can provide. The consultants are all knowledgeable, truly human and extremely professional. So, if you are looking for guidance and help when it comes finding the right aged care accommodation; I am more than happy to recommend Millennium.”
“We’re extremely pleased and relieved with this outcome and I cannot express thanks enough to you for all your assistance, advice and guidance. The best thing we ever did was walk up your stairs in Mont Albert. You even picked the best of the local coffee shops for us to go and sit and let our brains cool down.”
“From the first call through to final placement – excellent, professional and caring.”
Rachael, WA, January 2017
I found your service to be utterly brilliant. Finding my mother a placement was something that I was so conflicted and confronted about and Jenny not only demystified the process but supported me when I wobbled emotionally with a sympathetic ear. I was amazed when our situation became urgent that she found us a brand new facility and placement in a week. I can't recommend your service highly enough.
“Having access to Millennium, which conducts itself so professionally and obviously has such a high standing within the system, was a great relief to us.”
“As soon as we met, I felt a load taken off my shoulders. We have a lot to thank you for.”
“At every stage the service was professional and respectful and we always felt that Millennium had Mum’s and our best interests at heart. Millennium saved us money, time and our sanity. Thanks.”